
We just finished producing an audio book on the topic of outsourcing customer service jobs to overseas workers. There's no doubt that we now live in a global economy, and small businesses in the U.S. will have to become more efficient in order to compete. One way to do that is to outsource lower-paying "back-office" jobs to qualified workers in other countries. The audio CD is based on the lessons learned in outsourcing by best-selling writer, producer, entrepreneur and founder of 123employee.com, Daven Michaels. He shares ti

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